You may need to fill out your Billing Information if you run into either of these scenarios:

  1. If you click any of the services tabs (Chain of Custody, Bottle Orders, Lab Reports, or Invoices) in the left-hand side of the navigation menu and nothing happens.
  2. If you click any quick link (Order Bottles, Start Chain of Custody, Check Report Status, or Make a Payment) and you receive an error message stating: You do not have permission to complete this action.


  • In the navigation menu under Company Settings click Company Profile.

  • In step 4. Billing Information click Edit button.

  • Select a payment option, add a new credit card if needed, and select an invoice/sales receipt preference.