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How to Use
User roles and permissions
Viewing, editing, and creating bottle orders
Viewing, editing, and creating chains of custody
Checking report status
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Setting up your account
Getting Started Guide
Why can't I access my Chain of Custody, Bottle Orders, Lab Reports, or Invoices?
Sampling and Shipping
Why do Legionella samples need to be shipped overnight? Why is the hold time up to 2 days?
What should a client do if they can’t get to a FedEx or shipping location the same day as collection?
What is the shelf life of the sampling bottle and can clients use their own bottles to sample?
What are the holding times for the tests SPL offers?
When should swabs be used?
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Testing and Reporting
Is there any way to get culture results (Legionella) faster than the normal turnaround of 7-10 days
What method is used for Legionella culture?
What is our typical limit of detection for Legionella?
With regard to your APB-BART kits, can you list the major APB genera that you can assure the kit will detect (i.e. reference strains)?
Why do I not always receive a preliminary report?
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